Refund and Returns Policy

Refund and Return Policy for Fume Vape

Effective Date: 01/02/2023

Thank you for shopping with Fume Vape. We strive to ensure customer satisfaction and will do our best to resolve any issues promptly. Please read our refund and return policy carefully before making a purchase.

1. General Policy

All purchases made on our website are subject to this refund and return policy. By placing an order, you agree to be bound by these terms.

2. Eligibility for Returns

To qualify for a return:

Items must be in their original, unopened packaging and unused.
Returns must be initiated within [insert number] days of receiving your order.
Proof of purchase, such as an order confirmation email, is required.

3. Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:

Opened or used vape products, including but not limited to e-liquids, vape cartridges, and vape pens.
Gift cards.

4. Return Process

If you meet the criteria for a return, please follow these steps:

Contact Us: Email our customer service at [insert email] or call [insert phone number] to request a return authorization.
Package Your Return: Include the original packing slip along with the item(s) and place them securely in a shipping box. The item(s) must be in the condition you received them.
Ship Your Return: Send the package to the address provided by our customer service team. You are responsible for the return shipping costs, unless the return is due to a mistake on our part.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.

6. Exchanges

We currently do not offer exchanges. If you wish to obtain a different item, please return your original purchase and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [insert number] days of receipt. We will review your case and may ask for photos of the product. If it is determined that the item is damaged or defective, we will provide a replacement or issue a full refund.

8. Changes to This Policy

Fume Vape reserves the right to modify this policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically.